FAQ
1. How do I place an order?
Simply choose the item you like, add it to your cart, and proceed to checkout. Enter your shipping details and select your preferred payment method — it’s quick, easy, and secure.
2. Can I cancel my order after placing it?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible — we’ll check the status and help you cancel or modify it.
3. What payment methods do you accept?
We accept payments through Shopify Payments, which supports all major options: credit and debit cards (Visa, Mastercard, Maestro), as well as Apple Pay, Google Pay, and PayPal.
4. How will I know if my order was placed successfully?
After completing your order, you’ll receive a confirmation email with your order details and a tracking number once it ships.
5. How can I track my order?
Once your order has been shipped, you’ll receive a tracking link by email.
You can also check the delivery status anytime on our website in the “Track Your Order” section.
6. How long does shipping take?
Shipping usually takes 3–7 business days, depending on your location.
7. What should I do if my package is delayed?
Occasionally, delays may occur due to shipping carriers. If it’s been more than 10 days, please contact us — we’ll check the status and help resolve the issue.
8. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we can update your address. Just contact us as soon as possible with the correct details.
9. Can I get notified when an item is back in stock?
Yes! If an item is temporarily out of stock, simply leave your email on the product page — we’ll notify you as soon as it’s available again.
10. How can I contact you if I have any questions?
You can reach us at jellyverse.store@gmail.com or through the contact form on our website — we’re always happy to help 💙